Return Policy (United States) Eligibility: You have the right to return your order within 14 days after receiving the package. Return Conditions: Products must be in NEW condition to qualify for a return. New means the product is unopened, in its original packaging, and has never been used. We reserve the right to refuse any return showing signs of use. Return Process: Most packages include a return label inside the box. If your package does not include a return label, please email us at support@hellstarshop.us.com. We will send you a digital return label that you can print and attach to your return package. Return shipping and restocking fees are free for all returns, including returns due to dissatisfaction or defective products. Return Shipping Address: 118 Sand Ledge Dr, San Antonio, TX 78219, United States Refund Process: Once we receive and verify your returned item(s), your refund will be processed within 0 to 5 business days using the original payment method. Credit card refunds may take 2 to 3 billing cycles to appear on your statement. Please contact your card issuer for specific timing. Legal Compliance: We comply with all relevant laws regarding returns and refunds. We reserve the right to update our return policy to remain compliant with applicable regulations. Frequently Asked Questions (FAQs) Do you accept returns from the United States? Yes, returns are accepted within 14 days of receiving the order. Do you accept returns from other countries? Yes, we accept returns from these countries as well. How can customers return products? Customers can return products either by mail or in-store. How do customers get a return label? Return labels can be downloaded and printed. What product condition is required for returns? Only products in NEW condition can be returned. Are there any restocking fees? No, there are no restocking fees. Who pays for return shipping? Returns are at no cost to the customer. What if the customer wants to return due to remorse? Customers can return products for remorse with no cost and by downloading/printing a return label. Contact Us Phone: +1 (929) 639-5299 Email: support@hellstarshop.us.com Address: 118 Sand Ledge Dr, San Antonio, TX 78219, United States